This program is based on the growing need for acquiring the skills for customer-facing employees to understand and satisfy customer needs and being able to manage different and difficult customer personalities

Program Objectives

IN THIS DIPLOMA, PARTICIPANTS WILL LEARN HOW TO: 

• Discuss the basics of service standards, monitor service standards, and understand how management standards support exceptional customer service
• Build customer service teams, select the right employees through effective screening and interviews, provide training and empowerment, and motivate employees to maintain desirable behaviors
• Understand their customers and how they measure service, develop loyalty in customers, understand how employee loyalty affects service, and create memorable service.